Returns & Exchange Policy

Thank you for shopping with us! We hope you love your purchase, but if you’re not completely satisfied, we’re here to help.

Please review our returns policy below.

1. Returns Window

You have 28 days from the date you receive your order to return items for a refund.

2. Eligibility for Returns

To be eligible for a return:

  • Items must be in original condition, unused, and with all tags and packaging intact.
  • Certain items, such as personalized products, perishable goods, and items marked as non-returnable in the product description, are not eligible for return.

3. Return Process

  1. Contact Us: To initiate a return, please contact our Customer Service team at [info@bold-golf.com] with your order number and details of the item(s) you wish to return.
  2. Shipping: Once your return is approved, we will provide instructions on how to send your item(s) back to us. Please ensure the item is securely packaged to prevent damage in transit.
  3. Return Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item is faulty or we made an error with your order.

4. Refunds

Once we receive and inspect your return, we will process a refund to your original payment method within 5–7 business days. Please note that shipping fees are non-refundable.

5. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.

6. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 7 days of receiving your order so we can promptly resolve the issue. We will cover return shipping costs for faulty or incorrect items.

7. Additional Information

  • For international returns, customs charges and duties are non-refundable.
  • Please retain proof of return postage until your refund is processed.

For further questions, feel free to reach out to our Customer Service team at info@bold-golf.com